How do I change my password?
To change your password, log in to your portal. Go to Residential Services at the top menu bar and then select Your Information. There you will see the button for change password. Your new password: Can be a mixture of letters, numbers, and punctuation. Must be at least 6 characters. It is case sensitive - passwords must be entered exactly, so if you use capital letters in creating your new password you must use them whenever you use the new password to log in (e.g. "miami115" vs "MIAMI115"). We recommend you don't use common words or names that could easily be guessed by someone else.
What if I forget my password?
If you forget your password, click on Login just below and to the right of the banners and select Forgot Password? Enter your username and click on Send Password. Your password will be sent to the email that we currently have on file for the WT500 portal.
Can I change my username?
No, once you are assigned a username and your account is active your username cannot be changed.
What if I forget my username?
If you forget your username you would need to contact your property management staff and they can send you a user/password reminder.
If my username is locked, how do I unlock it?
To unlock your username you need to contact us at Dan-PM@WT500.org to have your user unlocked. You will have to provide additional verification information and/or documentation before unlocking your username. Once your account is unlocked, you will receive a password reset email via the email address you have on file in the portal.
I have trouble accessing the system, what can I do?
If you are using Internet explorer make sure you add your portal to trusted sites. If you have other issues with other browsers please contact us at Dan-PM@WT500.org and provide the error message.
Is access to the system and the information transmitted secured?
Yes, access to Vertilinc is via SSL and all the information is encrypted.
I own more than one unit. Do I need more than one username?
Yes, each unit must have its own unique username.
Using the system
How do I update my information?
To update your information, log in to your portal. Then go to Residential Services at the top menu bar and then select Your Information from the drop down menu. Then click on Edit User in the window for “Your Information” and you will be able to update your information.
How do I change my e-mail address?
To change your e-mail address, log in to your portal. Then go to Residential Services at the top menu bar and then select Your Information from the drop down menu. Then click on Edit User and you will be able to update your information.
How to update your emergency contact information?
To update your information, log in to your portal. Then go to Residential Services at the top menu bar and then select Your Information from the drop down menu. Then scroll down to the window for Emergency Contacts and you will be able to update your emergency contact information as well as your information in the event of a hurricane or natural disaster. It is critical that this information will be up to date since during a natural disaster you may not have the time to update it, so please ensure you keep it up to date at all times.
When does management need to contact these emergency contacts?
Management utilizes emergency contacts in the event there is an emergency in your unit and we cannot reach you or other unit occupants.